About Us
About Us
harmonylivingwood(“we”, “us” or “our”) is an online platform focused on product presentation and retail services. We are committed to providing customers with a clear, structured, and predictable shopping experience. Our operations are built around the online retail process, covering product display, order handling, delivery, and after-sales support, with transparency and clearly defined procedures as the foundation.
How We Operate
We offer product browsing and ordering services through our online store.
The product information displayed on our website is intended to help customers understand product features, specifications, and applicable use scenarios. This information is updated in conjunction with system inventory status to support normal ordering and fulfilment processes.
Orders enter the processing stage once payment has been completed and system confirmation has been received. Subsequent steps are carried out in accordance with the relevant policy documents published on our website.
Pricing and Fee Structure
Product prices displayed on the website are final as shown on the page and include all necessary applicable charges, including customs duties and Australian Goods and Services Tax (GST).
During checkout, the total order amount is clearly presented before submission to ensure customers can understand the full cost structure.
Delivery and Service Support
At present, we provide delivery services within Australia only.
Details regarding delivery coverage, shipping fees, processing timelines, and estimated transit times are outlined in our Shipping Policy.
During order processing, delivery, or after-sales communication, customers may access order information or contact support through the methods provided on the website.
Information Protection and Data Handling
Where personal information is collected or used during service provision, it is handled in accordance with our published Privacy Policy.
Relevant data processing follows applicable Australian regulations and incorporates the core principles of the GDPR to ensure that data usage purposes are clear and appropriately limited.
Policy Structure and Updates
The policy documents displayed on the website explain the applicable rules for different service stages, including but not limited to service, shipping, order cancellation, returns, and refunds.
These policies may be updated due to legal requirements or operational adjustments. Updated content will apply to new visits and orders once published on the website.
Contact Us
If you wish to contact us regarding website use, order status, or policy-related enquiries, please use the following details:
Address:
16 CHARLIE KELLAR ROAD,PICAYUNE, MS,39466, USA
Email:
aftersale@harmonylivingwood.com
Phone:
+1 (601) 207-0927
Customer Service Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)
Additional Note
This “About Us” page is intended to help customers understand the website’s operational positioning and service structure. It does not replace any specific policy documents that apply to individual transactions or after-sales scenarios.