Terms of Service
Service Policy
This Service Policy sets out the service rules and usage boundaries applicable when browsing products, placing orders, making payments, arranging delivery, and handling after-sales matters on this website.
This policy applies to transactions and related services conducted through this website and should be read together with other published policy documents.
Applicable Scenarios and Service Scope
When users access or use the functions provided by this website, the services described in this policy may apply.
This policy covers processes including product information display, order submission, payment confirmation, logistics arrangements, and after-sales communication.
It does not apply to external platforms or linked pages operated independently by third parties.
Account Use and Information Maintenance
Certain services may require the use of an account.
Users are responsible for ensuring that the information provided is accurate and suitable for communication and for properly managing account login credentials to avoid affecting order enquiries or after-sales processing.
Product Information, Stock Availability, and Pricing
Product information displayed on the website is intended to reflect the actual characteristics of the products and may be updated according to operational requirements.
Stock availability is subject to the system display and is used as a reference for normal ordering and fulfilment.
Product prices are based on the amounts shown on the product or checkout pages and include applicable duties and Australian Goods and Services Tax (GST).
No undisclosed mandatory charges will be added prior to order completion.
Order Placement and Payment Process
Before submitting an order, an order summary including product details, quantities, pricing, and related charges will be displayed for user confirmation.
Supported currencies are subject to what is shown on the checkout page.
An order enters processing once payment has been completed and successfully verified by the system.
Further details regarding payment methods and procedures can be found in the Payment Terms:
View Payment Terms
Delivery Arrangements and Shipping Information
Delivery services are available only in regions explicitly supported on the website.
Shipping coverage, shipping fees, and applicable conditions are displayed during the checkout process.
Shipping fee structures and free shipping eligibility are determined based on order value.
Order cut-off times, dispatch preparation periods, and estimated delivery timeframes are subject to the information shown on the relevant pages.
For more detailed information, please refer to the Shipping Policy:
View Shipping Policy
Order Cancellation
Cancellation requests may be submitted for verification before an order enters an irreversible stage of fulfilment.
Orders that have passed the cancellable stage will be assessed based on their actual status to determine whether alternative processing options apply.
If a cancellation request is accepted, any applicable refund will be processed in accordance with the relevant rules.
Further details can be found in the Order Cancellation Policy:
View Order Cancellation Policy
Returns and Exchanges
Where conditions are met, users may submit requests for returns or exchanges within the specified timeframe.
The process generally includes application submission, review, return of goods, and result confirmation.
Responsibility for associated costs will depend on the specific circumstances.
Full details are available in the Return and Exchange Policy:
View Return and Exchange Policy
Refunds
Refunds generally apply to approved order cancellations or returns.
Refunds will be issued to the original payment method used, with processing times subject to the handling schedules of banks or payment service providers.
For detailed information, please refer to the Refund Policy:
View Refund Policy
Dispute Resolution and Governing Law
The provision and interpretation of services on this website are governed by the applicable laws and regulations of Australia and comply with e-commerce and consumer protection requirements.
Where personal data processing is involved, relevant principles of the GDPR are also observed.
This Service Policy may be updated in response to legal, regulatory, or operational requirements.
Any changes will apply once published on the website.
Privacy and Data Protection
The collection and processing of personal information are explained in the corresponding Privacy Policy.
Users are encouraged to review this policy before using the services to understand applicable data protection arrangements.
Intellectual Property
All text, images, page layouts, and other content displayed on this website are protected by applicable intellectual property laws.
Such content must not be used for commercial distribution or other improper purposes without authorisation.
Understanding the Scope of Responsibility
This policy is intended to clarify service processes and usage boundaries.
Indirect impacts arising from individual actions, device environments, or uncontrollable factors will be assessed based on the specific circumstances.
Policy Updates
This Service Policy may be amended due to service optimisation, legal changes, or regulatory requirements.
Updated content will apply to new visits and transactions once published on the website.
Contact Us
If you have any questions regarding this Service Policy or specific service matters, please contact us using the details below:
Address:
16 CHARLIE KELLAR ROAD,PICAYUNE, MS,39466,USA
Telephone:
+1 (601) 207-0927
Email:
aftersale@harmonylivingwood.com
Support Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)