Refund Policy
Refund Policy
This Refund Policy explains the circumstances under which refunds may apply, the refund handling methods, possible exceptional situations, and the scope of responsibility.
This policy applies to orders placed and successfully paid for through this website and should be read together with other published after-sales and service-related policy documents.
Scope of Applicable Refunds
Subject to relevant review and approval, refunds may generally be considered under the following two circumstances:
1. Refunds Following Order Cancellation
Where a request to cancel an order has been approved and the order has not yet entered an irreversible stage of fulfilment or delivery, a refund may be processed based on the actual status of the order.
2. Refunds Following Returns
Where a return request has been approved and the item has been returned in accordance with the provided instructions and successfully inspected, a refund may be initiated based on the verification results.
Whether a refund is processed will be determined by a combination of the order status, the timing of the request, and the outcome of the review.
Refund Method and Reference Timeframe
Eligible refunds are usually returned to the original payment method used at the time of purchase, including payment cards such as Visa and MasterCard.
After a refund has been initiated, the time required for the funds to appear in the account depends on the processing efficiency of the issuing bank and payment service provider.
The reference processing time is generally 3–7 business days.
If a refund does not appear within a reasonable timeframe, customers may contact us using the details below to assist with verifying the refund progress.
Situations That May Arise During the Refund Process
During the refund process, additional verification or variations in processing time may occur due to actual circumstances, including but not limited to:
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Processing delays by banks or payment service providers;
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The need to supplement or confirm order or payment information;
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Discrepancies between the actual condition of returned items and the information provided in the return request;
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The calculation of processing or service costs that have already been incurred and cannot be reversed.
In such cases, the refund process may be adjusted according to the actual circumstances, and explanations will be provided where necessary.
Principles for Refund Amount Calculation
Refund amounts are generally determined based on the original payment records and the results of verification.
If irreversible processing or service costs have already been incurred, such amounts may not be included in the refund.
The final refund amount will be calculated based on the order status and actual circumstances.
Scope of Responsibility
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Refunds are processed based on order records, payment information, and review outcomes;
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Variations in processing time caused by banking systems, payment service providers, or other uncontrollable factors do not constitute grounds for liability;
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This Refund Policy does not affect consumers’ statutory rights under applicable laws;
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Other matters related to refunds should be read together with the relevant after-sales or service policy documents.
Relationship with Other Policies
This Refund Policy should be read in conjunction with the Order Cancellation Policy, Return and Exchange Policy, Shipping Policy, and Service Policy.
Where there is any overlap in policy applicability, the more specific and directly relevant policy shall prevail.
Contact Us
If you have any questions regarding this Refund Policy or the status of a specific refund, please contact us using the details below.
To assist with verification, we recommend providing your order number and any relevant reference information when contacting us.
Address:
16 CHARLIE KELLAR ROAD,PICAYUNE, MS,9466,US
Telephone:
+1 (601) 207-0927
Email:
aftersale@harmonylivingwood.com
Support Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)