Order Cancellation Policy

Order Cancellation Policy

This Order Cancellation Policy explains the applicable cancellation rules, communication methods, and related refund arrangements for online orders at different processing stages.
This policy applies to orders that have been successfully paid for and created through this website and should be read together with other published policy documents.

Determining Whether an Order Can Be Cancelled

Whether an order can be cancelled is determined based on the time of order placement and its current processing status:

• If a cancellation request is submitted within 48 hours after the order is successfully placed and the order has not yet entered the shipping process, the request may be submitted for review.

• If an order exceeds 48 hours or has already entered the shipping stage, it can no longer be cancelled directly. In such cases, you may contact us after receiving the goods to apply for a return and refund. Please refer to the Return & Refund Policy for further details.

The order status recorded in the system will serve as the basis for determining eligibility for cancellation.

How to Submit a Cancellation Request

To request an order cancellation, please contact us through one of the following methods and provide the necessary information for verification:

• Contact our support team via email or telephone

• Provide the order number, payment reference, and a brief explanation related to the order

Once complete information is received, we will review and process the request.
The processing result and any next steps (if applicable) are typically communicated within 1–3 business days.

Submitting a cancellation request does not mean that the cancellation is automatically completed. The final outcome is subject to the review result.

Refund Method and Timeframe

If a cancellation request is approved, the refund will be processed as follows:

• Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard.

• After the refund is initiated, the time required for funds to appear in your account depends on the issuing bank and payment provider, with a typical reference timeframe of 3–7 business days.

If the refund does not appear within a reasonable period, please contact us again for assistance.
For more details, please refer to the Refund Policy.

Responsibility and Process Notes

During the order cancellation and related handling process, the following points apply:

• Whether an order can be cancelled depends on the actual processing progress and system status at the time of request

• Certain processing steps that have already occurred and cannot be reversed may affect subsequent arrangements

• Time differences caused by payment channels or system verification may affect processing timelines

• Delays caused by factors beyond our control will be handled based on actual circumstances

• This policy does not affect consumers’ rights under applicable laws and regulations

Contact Us

If you have questions regarding this Order Cancellation Policy or the status of a specific order, please contact us via:

Address:
16 CHARLIE KELLAR ROAD,
PICAYUNE, MS 39466, USA

Customer Service Email:
aftersale@harmonylivingwood.com

Customer Service Phone:
+1 (601) 207-0927

Service Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)

Additional Note

This Order Cancellation Policy outlines general rules applicable to cancellations and should be understood in conjunction with the actual order status and other relevant policy documents.