Free shipping on orders over A$60
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00

Privacy Policy

Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored, and protected when you use this website and its related functions, as well as the rights available to users in relation to data processing.
This policy applies to data processing activities directly related to the services provided by this website and should be read together with other publicly available policy documents.

Applicable Scenarios and Scope

When users access, browse, or use this website, certain personal information may be processed, including but not limited to activities such as browsing and searching for products, placing orders, completing payments, engaging in after-sales communication, or subscribing to information content.

This Privacy Policy does not apply to third-party platforms or external websites that operate independently of this website, even if accessed via links on this site.

Information Collection Technologies (Cookies and Similar Technologies)

During the operation of this website, Cookies and similar technologies may be used to collect certain technical information.

Cookies are small data files stored on your device that support website functionality and help improve the overall user experience. They do not affect the normal operation of your device.

Such technologies may be used to:

  • Identify access status and maintain session continuity;

  • Store general browsing preferences to optimise page presentation;

  • Analyse access behaviour in an anonymised manner to improve website structure and performance;

  • Assist in identifying abnormal access or operational behaviour to enhance system security.

Use and Sharing of Personal Information

Collected information is used only within reasonable and necessary limits, typically for the following purposes:

  • Supporting order processing, payment verification, and delivery arrangements;

  • Responding to enquiries and handling after-sales matters;

  • Maintaining the stability and security of website functions;

  • Managing subscription-related activities where explicit user choice has been obtained.

Personal information is not sold or misused. Limited disclosure may occur only where necessary, including:

  • Providing essential information to relevant service providers for payment processing or delivery;

  • Disclosure to authorities where required by law, regulation, or compliance obligations.

Data Storage and Cookie Consent

Personal information is retained only for as long as necessary to fulfil its processing purposes, after which it will be deleted or anonymised.

The use of Cookies follows principles of user awareness and choice:

  • Cookies essential for basic website functionality remain enabled;

  • Cookies used for analytics or experience optimisation are enabled only with user consent;

  • Users may manage or withdraw Cookie preferences at any time through their browser settings.

User Rights in Relation to Personal Information

Under applicable data protection laws, users may exercise the following rights in relation to their personal information:

  • Access information that has been processed;

  • Request correction of inaccurate or incomplete data;

  • Request deletion of personal information where legally permissible;

  • Withdraw consent previously given for optional data processing activities;

  • Object to or request restrictions on specific data processing activities.

Requests may be submitted using the contact details provided below.

Legal Basis for Data Processing (Including GDPR)

Personal information is processed in accordance with applicable laws and the principles of the General Data Protection Regulation (GDPR), based on one or more of the following legal grounds:

Performance of a Contract
Processing necessary to complete orders, confirm payments, and provide purchased services.

Consent
Processing based on the user’s voluntary and explicit choice, such as newsletter or information subscriptions.

Legal Obligations
Processing required to comply with tax, accounting, or regulatory requirements.

Legitimate Interests
Processing necessary to improve website functionality, enhance user experience, and prevent fraud, while balancing such interests against user rights.

Information Security Measures

To reduce risks associated with personal information, multiple security measures have been implemented, including:

  • Encryption mechanisms during data transmission and storage;

  • Access controls and operational logging;

  • System monitoring, risk assessment, and internal security procedures.

These measures are designed to reduce the risk of unauthorised access, disclosure, or misuse.

Contact Information

If you have any questions regarding this Privacy Policy, personal data processing practices, or the exercise of your rights, please contact us using the details below:

Address:
16 CHARLIE KELLAR ROAD,PICAYUNE, MS,39466,USA

Telephone:
+1 (601) 207-0927

Email:
aftersale@harmonylivingwood.com

Support Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)