Returns and Exchanges Policy

This Returns and Exchanges Policy explains the applicable procedures, timelines, and instructions for returning or exchanging purchased items after completing an order and receiving the products. This policy applies to orders that have been successfully delivered and should be read in conjunction with other relevant published policies.

Timeframe for Return or Exchange Requests

After receiving your items, you may submit a request to return or exchange products within 30 days of delivery.
This timeframe is intended to facilitate post-sale verification and processing and does not affect any statutory rights.

Situations Eligible for Returns or Exchanges

Within the above timeframe, the following situations are typically considered for return or exchange requests (including, but not limited to):

• Items with visible differences in appearance, structure, or configuration compared to the product listing

• Products showing signs of damage during transit

• Items found to have defects prior to use

• Product dimensions or functionality that do not meet intended usage needs

• Reasonable adjustments needed for the overall product effect

Requests may also be submitted without specifying a particular reason.

How to Submit a Return or Exchange Request

To initiate a return or exchange, please contact us via email or phone and provide relevant information for verification, including but not limited to:

• Order number

• Proof of payment

• Description of the issue

• Supporting photos or videos (if applicable)

Upon receiving your information, we will review the request and respond within a reasonable timeframe with instructions on next steps.

Returning Items and Verification

After receiving return instructions, please package the items carefully and send them to the designated address.
Once received, the items will be inspected and verified against the reported issue. If the situation matches your submission, the refund or exchange process will proceed.

Refund Processing

For returns involving refunds, payments will be returned to the original payment method (e.g., Visa, MasterCard).
After verification, the refund processing time may vary depending on the bank or payment provider, typically 3–7 business days.
For more details on refunds, please refer to our Refund Policy.

Exchange Shipments

For approved exchanges, new items will be shipped according to the current shipping rules.
Shipping updates will be communicated through your registered contact method or can be tracked via the website’s “Order Tracking” page using your order number and contact information.

Shipping and Fees

• Return shipping costs due to personal preference are borne by the customer

• Return shipping costs caused by product defects are covered by us

• Shipping costs for replacement items are covered by us

• No additional fees or handling charges apply beyond the above

Responsibilities and Additional Notes

During the return or exchange process:

• Product condition will be assessed based on the physical inspection

• Timing may vary due to shipping or other uncontrollable factors

• Stated procedures and conditions apply only to eligible cases

• This policy does not affect any statutory consumer rights

Contact Us

If you have any questions regarding this Returns and Exchanges Policy or your order, please contact us:

Address: 16 CHARLIE KELLAR ROAD, PICAYUNE, MS, 39466, USA
Email: aftersale@harmonylivingwood.com
Phone: +1 (601) 207-0927
Support Hours: Monday to Friday, 09:00–12:30 & 14:00–18:00 (AU time)

Additional Notes

This page provides an overview of the returns and exchanges process and should be read alongside other policies. It does not constitute a guarantee of processing times or results for individual orders.