Shipping Policy
Shipping Policy
This Shipping Policy explains the applicable rules for order delivery on the harmonylivingwood online store (“we”, “us” or “our”), including delivery coverage, fee structure, processing timelines, and related considerations. This policy applies to all orders placed through our website and should be read together with other published policy documents.
Delivery Coverage
At present, we provide delivery services within Australia only.
Our delivery service covers major administrative regions across Australia, including but not limited to:
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New South Wales (NSW)
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Victoria (VIC)
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Queensland (QLD)
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South Australia (SA)
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Western Australia (WA)
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Tasmania (TAS)
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Australian Capital Territory (ACT)
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Northern Territory (NT)
Final delivery availability is subject to system verification at checkout.
Pricing Structure and Fees
The total amount displayed on the order page represents the final payable price, which already includes:
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Product price
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Shipping fees
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Customs duties
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Australian Goods and Services Tax (GST, 10%)
No additional mandatory fees will be charged after order confirmation beyond those disclosed at checkout.
Current shipping fee structure:
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Orders valued between A$0.01 and A$59.99: flat shipping fee of A$5.99
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Orders valued at A$60 or above: free shipping
Order Acceptance and Processing Time
Orders enter the processing stage once payment has been successfully completed and system verification is confirmed.
Processing time is calculated based on Australian business hours (8:00–18:00):
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Orders paid and confirmed before 18:00 will begin processing on the same day
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Orders paid after 18:00 will begin processing on the next business day
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Orders placed on non-working days will be processed starting from the next business day
Dispatch Preparation
Once an order enters the processing stage, dispatch preparation typically takes 1–3 business days.
This stage may include inventory verification, product inspection, packaging, generation of logistics information, and carrier arrangement.
Estimated Delivery Time
After dispatch, the estimated delivery time is generally 3–10 business days.
Actual delivery times may vary depending on the destination, weather conditions, or peak logistics periods.
Carrier Arrangement
Shipping carriers are selected based on the delivery address and current logistics conditions.
Commonly used carriers include DHL, UPS, and FedEx. Final carrier details will be confirmed at the time of shipment.
Order Tracking
After an order is placed, a confirmation email will be sent, usually including:
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Order number
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Payment summary
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Shipping information (once available)
Customers may visit the Order Tracking page on our website and enter the email address or phone number used at checkout along with the order number to check the current order status.
Delivery and Receipt
Once the parcel is delivered, customers are advised to inspect the outer packaging promptly.
If any visible abnormalities are found, relevant records should be retained for follow-up communication.
If the order is signed for by another person, the system will consider the order successfully delivered.
Responsibility and Limitations
Delivery-related responsibilities will be assessed based on specific circumstances, including but not limited to:
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In the event of damage or loss during transit, customers should contact us within a reasonable timeframe for verification
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Once an order has entered the shipping stage, changes or cancellations to delivery details may be limited
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Delivery issues caused by incomplete or incorrect shipping information will be assessed accordingly
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Delays caused by uncontrollable logistics factors will be explained based on the actual shipping status
Contact Us
If you have any questions regarding this Shipping Policy or a specific order, please contact us:
Address:
16 CHARLIE KELLAR ROAD,PICAYUNE, MS,39466, USA
Email:
aftersale@harmonylivingwood.com
Phone:
+1 (601) 207-0927
Customer Service Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (Australian Time)